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Benessere in Pisa

We went to Pisa and booked this hotel along with the flight through British Airways. What a disappointment. The room we were offered stank of cigarette smoke with a generous covering of air freshener. There was an ashtray on the side and the shutters rolled up to a tiny balcony overlooking the concrete tip. Went to complain and were given a second room. This was dirty, the walls had damp patches, the bathroom was filthy, the phone was broken in half and there was a further view of the concrete tip but with a slightly larger balcony. We phoned BA to complain and they were utterly brilliant, finding us a good hotel in Pisa. However, it was late and we had to spend a night in this hole. Next morning we discovered that the shower/bath did not drain away, it trickled away so we were standing in our and others filthy water. Avoid.

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